{"id":38811,"date":"2026-02-24T15:35:49","date_gmt":"2026-02-24T20:35:49","guid":{"rendered":"https:\/\/www.cccc.org\/news_blogs\/?p=38811"},"modified":"2026-02-24T15:35:51","modified_gmt":"2026-02-24T20:35:51","slug":"federal-office-of-the-taxpayers-ombudsperson-final-update","status":"publish","type":"post","link":"https:\/\/cccc.org\/news_blogs\/legal\/2026\/02\/24\/federal-office-of-the-taxpayers-ombudsperson-final-update\/","title":{"rendered":"Federal Office of the Taxpayers&#8217; Ombudsperson: Final Update"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Federal Office of the Taxpayers\u2019 Ombudsperson (Ombuds Office) recently released <a href=\"https:\/\/www.canada.ca\/en\/taxpayers-ombudsperson\/programs\/reports-publications\/special-reports\/ombudsperson-final-updates\/charity-begins-with-fairness.html\" target=\"_blank\" rel=\"noreferrer noopener\">a final update<\/a> on its 2023 report, <em><a href=\"https:\/\/www.canada.ca\/en\/taxpayers-ombudsperson\/programs\/reports-publications\/special-reports\/charity-begins-with-fairness.html\" target=\"_blank\" rel=\"noreferrer noopener\">Charity Begins with Fairness<\/a><\/em>. You can read more about the report background, findings and recommendations in our 2023 blog post <a href=\"https:\/\/cccc.org\/news_blogs\/legal\/2023\/04\/14\/federal-office-of-the-taxpayers-ombudsperson-report-on-cra-audits\/\" target=\"_blank\" rel=\"noreferrer noopener\">Federal Office of the Taxpayers&#8217; Ombudsperson: Report on CRA Audits<\/a>. In brief, the report was the result of an examination of CRA&#8217;s audit practices. The examination was prompted by concerns from Muslim-led charities about their experiences with CRA and in accordance with&nbsp;<a href=\"https:\/\/www.canada.ca\/en\/taxpayers-ombudsperson\/news\/2021\/08\/the-taxpayers-ombudsperson-opens-systemic-examination-into-issues-expressed-by-muslim-led-charities.html\" target=\"_blank\" rel=\"noreferrer noopener\">direction from the Minister of National Revenue<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In its final update, the Ombuds Office reviewed how the Canada Revenue Agency (CRA) implemented its action plan in response to the report. The Ombuds Office concluded that the CRA\u2019s action plan \u201csufficiently addressed the spirit\u201d of the report\u2019s recommendation to create unconscious bias training for Charities Directorate employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The CRA implemented the action plan over the short-term, medium-term, and long-term. The Ombuds Office final update responded to each part of the action plan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Short-term<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Although the Ombuds Office did not specifically recommend it, CRA added mandatory unconscious bias training in 2023-2024 for all permanent staff, and voluntary training for contract workers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Ombuds Office took issue with two things: (1) the training focussed too much on relationships instead of decision making and (2) the training was not mandatory for contract workers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Medium-term<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The CRA created a new mandatory training suite that drew on existing government courses, but included new content relevant to decision-making in the Charities Directorate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Ombuds Office found this plan addressed the spirit of its recommendation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Long-term<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All of the CRA\u2019s employees involved in charity audits have completed an unconscious bias course. Only those who were on leave or other assignments did not complete the training.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Ombuds Office was satisfied with this action item.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Federal Office of the Taxpayers\u2019 Ombudsperson (Ombuds Office) recently released a final update on its 2023 report, Charity Begins with Fairness. You can read more about the report background, findings and recommendations in our 2023 blog post Federal Office of the Taxpayers&#8217; Ombudsperson: Report on CRA Audits. In brief,&#8230; <a href=\"https:\/\/cccc.org\/news_blogs\/legal\/2026\/02\/24\/federal-office-of-the-taxpayers-ombudsperson-final-update\/\" class=\"linkbutton\">More<\/a><\/p>\n","protected":false},"author":10,"featured_media":38817,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ts_fic_featured_image_caption":"Set with a dark background, this picture shows a slightly blurred desk lamp shining onto an open file folder atop a wooden desk. Photo by <a href=\"https:\/\/unsplash.com\/@kirklai?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText\">Lai Man Nung<\/a> on <a href=\"https:\/\/unsplash.com\/photos\/black-table-lamp-beside-book-6Ptwy-nDnoE?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText\">Unsplash<\/a>","footnotes":""},"categories":[137],"tags":[294,240,204,163,148,693],"series":[],"class_list":["post-38811","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-audits","tag-charities","tag-charity","tag-cra","tag-religion","tag-taxpayers-ombudsperson"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Federal Office of the Taxpayers&#039; Ombudsperson: Final Update - CCCC Blogs<\/title>\n<meta name=\"description\" content=\"The Federal Taxpayers&#039; Ombudsperson released a final update on its 2023 report, Charity Begins with Fairness, that reviewed CRA audit practices.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cccc.org\/news_blogs\/legal\/2026\/02\/24\/federal-office-of-the-taxpayers-ombudsperson-final-update\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Federal Office of the Taxpayers&#039; 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