{"id":38811,"date":"2026-02-24T15:35:49","date_gmt":"2026-02-24T20:35:49","guid":{"rendered":"https:\/\/www.cccc.org\/news_blogs\/?p=38811"},"modified":"2026-02-24T15:35:51","modified_gmt":"2026-02-24T20:35:51","slug":"federal-office-of-the-taxpayers-ombudsperson-final-update","status":"publish","type":"post","link":"https:\/\/cccc.org\/news_blogs\/legal\/2026\/02\/24\/federal-office-of-the-taxpayers-ombudsperson-final-update\/","title":{"rendered":"Federal Office of the Taxpayers&#8217; Ombudsperson: Final Update"},"content":{"rendered":"\n<p>The Federal Office of the Taxpayers\u2019 Ombudsperson (Ombuds Office) recently released <a href=\"https:\/\/www.canada.ca\/en\/taxpayers-ombudsperson\/programs\/reports-publications\/special-reports\/ombudsperson-final-updates\/charity-begins-with-fairness.html\" target=\"_blank\" rel=\"noreferrer noopener\">a final update<\/a> on its 2023 report, <em><a href=\"https:\/\/www.canada.ca\/en\/taxpayers-ombudsperson\/programs\/reports-publications\/special-reports\/charity-begins-with-fairness.html\" target=\"_blank\" rel=\"noreferrer noopener\">Charity Begins with Fairness<\/a><\/em>. You can read more about the report background, findings and recommendations in our 2023 blog post <a href=\"https:\/\/cccc.org\/news_blogs\/legal\/2023\/04\/14\/federal-office-of-the-taxpayers-ombudsperson-report-on-cra-audits\/\" target=\"_blank\" rel=\"noreferrer noopener\">Federal Office of the Taxpayers&#8217; Ombudsperson: Report on CRA Audits<\/a>. In brief, the report was the result of an examination of CRA&#8217;s audit practices. The examination was prompted by concerns from Muslim-led charities about their experiences with CRA and in accordance with&nbsp;<a href=\"https:\/\/www.canada.ca\/en\/taxpayers-ombudsperson\/news\/2021\/08\/the-taxpayers-ombudsperson-opens-systemic-examination-into-issues-expressed-by-muslim-led-charities.html\" target=\"_blank\" rel=\"noreferrer noopener\">direction from the Minister of National Revenue<\/a>.<\/p>\n\n\n\n<p>In its final update, the Ombuds Office reviewed how the Canada Revenue Agency (CRA) implemented its action plan in response to the report. The Ombuds Office concluded that the CRA\u2019s action plan \u201csufficiently addressed the spirit\u201d of the report\u2019s recommendation to create unconscious bias training for Charities Directorate employees.<\/p>\n\n\n\n<p>The CRA implemented the action plan over the short-term, medium-term, and long-term. The Ombuds Office final update responded to each part of the action plan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Short-term<\/h2>\n\n\n\n<p>Although the Ombuds Office did not specifically recommend it, CRA added mandatory unconscious bias training in 2023-2024 for all permanent staff, and voluntary training for contract workers.<\/p>\n\n\n\n<p>The Ombuds Office took issue with two things: (1) the training focussed too much on relationships instead of decision making and (2) the training was not mandatory for contract workers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Medium-term<\/h2>\n\n\n\n<p>The CRA created a new mandatory training suite that drew on existing government courses, but included new content relevant to decision-making in the Charities Directorate.<\/p>\n\n\n\n<p>The Ombuds Office found this plan addressed the spirit of its recommendation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Long-term<\/h2>\n\n\n\n<p>All of the CRA\u2019s employees involved in charity audits have completed an unconscious bias course. Only those who were on leave or other assignments did not complete the training.<\/p>\n\n\n\n<p>The Ombuds Office was satisfied with this action item.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Federal Office of the Taxpayers\u2019 Ombudsperson (Ombuds Office) recently released a final update on its 2023 report, Charity Begins with Fairness. You can read more about the report background, findings and recommendations in our 2023 blog post Federal Office of the Taxpayers&#8217; Ombudsperson: Report on CRA Audits. In brief,&#8230; <a href=\"https:\/\/cccc.org\/news_blogs\/legal\/2026\/02\/24\/federal-office-of-the-taxpayers-ombudsperson-final-update\/\" class=\"linkbutton\">More<\/a><\/p>\n","protected":false},"author":10,"featured_media":38817,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ts_fic_featured_image_caption":"Set with a dark background, this picture shows a slightly blurred desk lamp shining onto an open file folder atop a wooden desk. Photo by <a href=\"https:\/\/unsplash.com\/@kirklai?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText\">Lai Man Nung<\/a> on <a href=\"https:\/\/unsplash.com\/photos\/black-table-lamp-beside-book-6Ptwy-nDnoE?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText\">Unsplash<\/a>","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[137],"tags":[294,240,204,163,148,693],"series":[],"class_list":["post-38811","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-audits","tag-charities","tag-charity","tag-cra","tag-religion","tag-taxpayers-ombudsperson"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Federal Office of the Taxpayers&#039; Ombudsperson: Final Update - CCCC Blogs<\/title>\n<meta name=\"description\" content=\"The Federal Taxpayers&#039; Ombudsperson released a final update on its 2023 report, Charity Begins with Fairness, that reviewed CRA audit practices.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cccc.org\/news_blogs\/legal\/2026\/02\/24\/federal-office-of-the-taxpayers-ombudsperson-final-update\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Federal Office of the Taxpayers&#039; 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Before acting on the basis of information contained in this blog, readers should consult with a qualified lawyer for advice specific to their situation.","sameAs":["https:\/\/www.cccc.org","simone.waller@cccc.org"],"url":"https:\/\/cccc.org\/news_blogs\/author\/legal\/"}]}},"jetpack_featured_media_url":"https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2026\/02\/2026.02.24-Federal-Office-of-Taxpayers-Ombudsperson.jpg?fit=600%2C600&ssl=1","jetpack-related-posts":[{"id":35975,"url":"https:\/\/cccc.org\/news_blogs\/legal\/2022\/11\/24\/federal-office-of-the-taxpayers-ombudsperson-update-on-examination-into-cra-audits\/","url_meta":{"origin":38811,"position":0},"title":"Federal Office of the Taxpayers&#8217; Ombudsperson: Update on Examination into CRA Audits","author":"Deina Warren","date":"November 24, 2022","format":false,"excerpt":"The Federal Office of the Taxpayers\u2019 Ombudsperson released a statement with an update about its examination into Canada Revenue Agency (CRA) audits. The statement reflects verbal testimony given by the Ombudsperson, Fran\u00e7ois Boileau, to the Senate Committee on Human Rights. The statement highlights challenges in accessing taxpayer information, specifically that\u2026","rel":"","context":"In \"audits\"","block_context":{"text":"audits","link":"https:\/\/cccc.org\/news_blogs\/tag\/audits\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2022\/11\/markus-winkler-afW1hht0NSs-unsplash-scaled.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2022\/11\/markus-winkler-afW1hht0NSs-unsplash-scaled.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2022\/11\/markus-winkler-afW1hht0NSs-unsplash-scaled.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2022\/11\/markus-winkler-afW1hht0NSs-unsplash-scaled.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2022\/11\/markus-winkler-afW1hht0NSs-unsplash-scaled.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":36328,"url":"https:\/\/cccc.org\/news_blogs\/legal\/2023\/04\/14\/federal-office-of-the-taxpayers-ombudsperson-report-on-cra-audits\/","url_meta":{"origin":38811,"position":1},"title":"Federal Office of the Taxpayers&#8217; Ombudsperson: Report on CRA Audits","author":"Deina Warren","date":"April 14, 2023","format":false,"excerpt":"On March 27, the Federal Office of the Taxpayers\u2019 Ombudsperson (Ombuds Office) released a report, Charity Begins with Fairness: More to Explore about the Canada Revenue Agency\u2019s (CRA) audit process for charities. Report in Brief The Ombuds Office examined CRA\u2019s audit practices as a result of concerns from Muslim-led charities\u2026","rel":"","context":"In \"audits\"","block_context":{"text":"audits","link":"https:\/\/cccc.org\/news_blogs\/tag\/audits\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2023\/04\/kirklai-6Ptwy-nDnoE-unsplash-scaled.jpg?fit=1200%2C799&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2023\/04\/kirklai-6Ptwy-nDnoE-unsplash-scaled.jpg?fit=1200%2C799&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2023\/04\/kirklai-6Ptwy-nDnoE-unsplash-scaled.jpg?fit=1200%2C799&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2023\/04\/kirklai-6Ptwy-nDnoE-unsplash-scaled.jpg?fit=1200%2C799&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2023\/04\/kirklai-6Ptwy-nDnoE-unsplash-scaled.jpg?fit=1200%2C799&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":36302,"url":"https:\/\/cccc.org\/news_blogs\/legal\/2023\/03\/27\/national-security-and-intelligence-review-agency-to-examine-cras-review-analysis-division\/","url_meta":{"origin":38811,"position":2},"title":"National Security and Intelligence Review Agency to examine CRA\u2019s Review &#038; Analysis Division","author":"Deina Warren","date":"March 27, 2023","format":false,"excerpt":"NSIRA Review of CRA The National Security and Intelligence Review Agency (NSIRA) will review the national security activities conducted by Canada Revenue Agency\u2019s (CRA) Review and Analysis Division (RAD). As described by the CRA Commissioner, RAD\u2019s role is to support the government\u2019s \u201ccounter terrorism efforts and to build on\u201d the\u2026","rel":"","context":"In \"audits\"","block_context":{"text":"audits","link":"https:\/\/cccc.org\/news_blogs\/tag\/audits\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2023\/03\/markus-winkler-fRAIQHKcc0-unsplash-scaled.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2023\/03\/markus-winkler-fRAIQHKcc0-unsplash-scaled.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2023\/03\/markus-winkler-fRAIQHKcc0-unsplash-scaled.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2023\/03\/markus-winkler-fRAIQHKcc0-unsplash-scaled.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2023\/03\/markus-winkler-fRAIQHKcc0-unsplash-scaled.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":21217,"url":"https:\/\/cccc.org\/news_blogs\/legal\/2016\/01\/28\/minister-of-national-revenue-announces-winding-down-of-political-activities-audit-program-for-charities\/","url_meta":{"origin":38811,"position":3},"title":"Minister of National Revenue Announces Winding Down of Political Activities Audit Program for Charities","author":"Deina Warren","date":"January 28, 2016","format":false,"excerpt":"On January 20, 2016, the Honourable Diane Lebouthillier, Minister of National Revenue (\u201cMNR\u201d), announced that the Canada Revenue Agency (\u201cCRA\u201d) will be winding down the political activities audit program of registered charities. 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The report looked at how terrorism risk is assessed, how audits are initiated, and\u2026","rel":"","context":"In \"audits\"","block_context":{"text":"audits","link":"https:\/\/cccc.org\/news_blogs\/tag\/audits\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/cccc.org\/news_blogs\/wp-content\/uploads\/2025\/11\/Anti-terrorismblog2025.10.png?fit=300%2C300&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":16728,"url":"https:\/\/cccc.org\/news_blogs\/legal\/2014\/02\/27\/charities-program-update-from-cra\/","url_meta":{"origin":38811,"position":5},"title":"Charities Program Update from CRA","author":"Deina Warren","date":"February 27, 2014","format":false,"excerpt":"Last year, CRA\u2019s Charities Directorate launched the Charities Program Update, a new communication to highlight some of the Directorate\u2019s resources, analysis and statistical data. 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